Core Principles & Our Commitment

Playing on 8WWW is meant purely for entertainment — not as a way to earn income. We want every player to enjoy themselves within their means and to get help easily whenever they need it.

Our Responsible Gaming policy is built on three key pillars:

  • Awareness — keeping players informed about their own gambling behaviour
  • Control — giving players the tools to set deposit, betting, and time limits
  • Support — guiding players quickly when problems arise, with 24/7 live chat always available

Before you play, ask yourself: "Am I gambling to chase losses?" If the answer is yes, stop and reach out for support.

Age Verification & Underage Protection

8WWW strictly does not allow anyone under 18 to register or play. Date of birth is verified at registration, and identity verification must be completed before your first withdrawal.

Documents Accepted for Identity Verification

  • National ID Card (NID)
  • Passport
  • Driving Licence

Verification is usually completed within 2 hours. If the submitted documents show the user is under 18, the account will be permanently closed and no withdrawals will be processed.

Keep Your Family Safe

If children or teenagers use your computer or mobile, activate browser-level parental controls. Always keep your 8WWW account password and login details to yourself.

Signs of Problem Gambling

If you notice any of the habits below, it may be a sign of problem gambling. Whether it's you or someone close to you, don't wait — get support right away.

Repeatedly betting to chase money you've already lost
Using money set aside for bills or daily expenses to gamble
Being unable to stop, spending hours and hours playing
Hiding your gambling habits from family or friends
Gambling affecting your sleep, work, or family responsibilities
Borrowing money or taking loans to fund your gambling

Deposit & Bet Limits

You can set the following limits yourself from your account settings. When you reduce a limit, it takes effect immediately. To increase a limit, a 72-hour waiting period applies.

Limit Type Validity Details
Daily Deposit Limit 24 hours Set the maximum amount you can deposit in a single day
Weekly Deposit Limit 7 Days Total deposit cap across the week
Monthly Deposit Limit 30 days Control your total deposits within a month
Maximum Bet Amount Ongoing Cap on how much you can stake on a single bet
Session Time Limit Ongoing Automatic logout after a set period of time

A 72-hour cooling period applies when you request to increase a limit. This delay is intentional — it helps protect you from decisions made in the heat of the moment.

Self-Exclusion on 8WWW

Self-exclusion means voluntarily deactivating your account for a set period. During this time, you will not be able to log in and will not receive any promotional communications.

Steps to Activate Self-Exclusion

  1. Log in to your account and go to the profile icon at the top right
  2. Open the "Safety & Limits" menu
  3. Select the "Self-Exclusion" option and choose your period (30 days / 6 months / 1 year / Permanent)
  4. Once you confirm the prompt, your account will be deactivated immediately
  5. To reactivate after the period ends, contact us via 24/7 live chat

Any balance remaining in your account during the self-exclusion period is kept safe and can be withdrawn once the period is over.

Take a Break

Apart from full self-exclusion, you can also take a short break. During this time, new deposits and bets are paused, but any bets already in progress will be settled as normal and winnings can still be withdrawn.

  • 24-hour break — a chance to sleep on it before making any decisions
  • 7-day break — a week to clear your head
  • 30-day break — time to properly reassess the situation

No bonuses or promotional offers will be sent while a break is active.

Reality Check & Session Alerts

When you turn on Reality Check in your account settings, a popup will appear at set intervals (15 / 30 / 60 minutes) showing: how long you have been playing, how much you deposited in the session, and how much you have won or lost.

When a Reality Check appears, you can choose to keep playing or stop. It does not force you to quit — it simply keeps you aware.

In addition, if you stay active for a continuous period, the system can automatically log you out — you can set this time limit yourself in the settings.

External Support Organisations

If gambling is causing you stress or financial difficulty, please do not hesitate to seek professional help. The organisations below can be reached from Bangladesh.

  • National Mental Health Helpline A government-run helpline for advice on stress and addiction — completely confidential
  • Gamblers Anonymous (International) A mutual support group for overcoming gambling addiction; online meetings are open to participants from any country
  • GamCare (Online Counselling) Confidential chat with specialist advisors on problem gambling
  • Family & Friends Support Talk openly with the people closest to you. Keeping a family member informed about problem gambling means help can come quickly when needed.

You can also contact 8WWW's 24/7 live chat to request limit changes, self-exclusion, or account closure. Our support team handles all such matters with the strictest confidentiality.

Frequently Asked Questions

Will I lose the money in my account if I activate self-exclusion?
No. Your balance stays safe during self-exclusion. Once the period ends, reactivate your account and withdraw if your balance is ৳৯০০ or more. The maximum daily withdrawal limit is ৳৫০,০০০.
What is the difference between a cooling-off break and self-exclusion?
A cooling-off break is a temporary pause of 24 hours to 30 days — your account reactivates automatically when the period ends. With self-exclusion, the account stays closed after the period unless you personally request reactivation through live chat.
What does 8WWW do if an underage account is detected?
If the verification process confirms the account holder is under 18, the account is permanently closed and no withdrawals are processed. Deposited funds are not required to be returned without a legal directive.
How quickly does a deposit limit reduction take effect?
A request to lower your deposit limit takes effect immediately. However, if you want to increase the limit, a 72-hour cooling period must pass first — the new higher limit will not apply during that time.
Can a family member request self-exclusion on my behalf?
No, only the account holder can activate self-exclusion. However, if a third party has serious concerns, they can explain the situation through live chat and discuss it with our support team.

Play responsibly and keep the fun within your limits. If you have any questions, our 24/7 live chat is always available.

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